Bringing in the change

With 20 years of delivering change programs in one shape or another – from Digital Transformations to People, Processes, and Operations for Multi-National Corporations and smaller expanding firms; some of my best learnings came from my most challenging deliveries. Because I had a great mentor very early on in my career, I was told, “Always capture your lessons learned,” and so I did!

There are many frameworks on delivering Transformation Programs, and within each phase of the lifecycle, there are many more. No matter the size, domain, complexity, or time frame, this helicopter view of the subject will help you structure, prepare, execute and learn from any change program you undertake. The following will let you get the basics right, and then you can add the frills.

Though it seems basic and obvious, so many people jump this step. During the lifecycle of any change program, there will be a lot of information and documents floating around; put in place your folders to store all your plans, risks, issues logs, feedback, and whatever control and governance documents you may produce.

Having these will allow you to keep control of the program, and it will enable you to capture all the great lessons learned. You can later give this to the company if you are a consultant, as well as use it for your own continuous improvement.